Ingrid M. Nembhard, Ph.D., M.S., is the Fishman Family President’s Distinguished Professor, Associate Professor of Health Care Management at The Wharton School of the University of Pennsylvania. Her research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care.
Professor Nembhard’s research has provided and continues to provide insights about two issues primarily: 1) organizational learning in health care, and 2) the work environment for health care professionals. Her work has led to greater understanding of the effects of intra- and inter-organizational relationships, leadership behavior, team learning strategies and project management on quality improvement efforts and clinical outcomes. She integrates knowledge of organizational behavior, organizational theory and health services research, and uses qualitative and quantitative research methods to answer questions in health care management from provider and patient perspectives, and to evaluate organizational performance.
Prior to joining the faculty at The Wharton School, Dr. Nembhard was the Ira V. Hiscock Associate Professor at the Yale School of Public Health and Associate Professor at the Yale School of Management. She received her Ph.D. in Health Policy and Management, with a concentration in Organizational Behavior from Harvard University through a joint program between Harvard Business School and the Graduate School of Arts and Sciences. She received her M.S. in Health Policy and Management from Harvard University School of Public Health, and her B.A. in Ethics, Politics and Economics and in Psychology from Yale University.
- PhD, Harvard University, 2007
- MS, Harvard University School of Public Health, 2001
- BA, Yale University, 1997
Fishman Family President’s Distinguished Professor;
Associate Professor of Health Care Management
Health Care Management
Nembhard IM, Cherian P, and Bradley EH (2014). Deliberate Learning in Health Care: How Importing Best Practices and Internal Problem Solving Affect Performance, Medical Care Research and Review, 71, 450-71
Nembhard IM (2012). All teach, all learn, all improve?: The role of interorganizational learning in quality improvement collaboratives. Health Care Management Review, 37, 154-64.
Nembhard IM, Tucker AL (2011). Deliberate learning to improve performance in dynamic service settings: Evidence from hospital intensive care units. Organization Science, 22, 907-22.
Nembhard IM, Alexander J, Hoff T, Ramanujam R (2009). Why does the quality of health care continue to lag? Insights from management research. Academy of Management Perspectives, 23(1), 24-42.
Nembhard IM, Edmondson AC (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Organizational Behavior, 27, 941-66.