Hummy Song is an Assistant Professor of Operations, Information, and Decisions at the Wharton School at the University of Pennsylvania. Through her research, she seeks to identify ways to enable service and knowledge workers to increase their levels of productivity. In particular, she focuses on using data to design systems and policies that enable health care providers to work more efficiently without sacrificing quality.
Hummy’s research primarily utilizes large datasets derived from electronic health record systems, hospital inpatient databases, and surveys of the health care workforce. For her research, Hummy has worked with hospitals and health care organizations both in the U.S. and in developing countries.
Hummy’s research has been recognized as the winner of the INFORMS Health Application Society Student Paper Competition and the AcademyHealth Organizational Behavior and Management Division Best Abstract Award. Her work has also been recognized as a finalist for the MSOM Student Paper Competition, the INFORMS Behavioral Operations Management Section Best Working Paper Award, and the POMS College of Healthcare Operations Management Best Paper Competition. During her time as a PhD student, she won the Joan P. Curhan Citizenship Award and the Derek Bok Center Certification of Distinction in Teaching.
Hummy received her bachelor’s degree, Masters in Public Policy, and PhD from Harvard University.
- 2016 Ph.D., Health Policy Management, Harvard University
- 2011 M.P.P., Harvard Kennedy School of Government
- 2008 A.B., magna cum laude, Harvard College
Assistant Professor of Operations, Information, and Decisions
The Wharton School
Operations, Information, and Decisions (OIDD)
Past and Present Public Policy Affiliations
- Institute for Operations Research and Management Sciences (INFORMS)
- Manufacturing and Service Operations Management Society (MSOM)
- Production and Operations Management (POMS)
- Academy of Management (AOM)
Hummy Song and Senthil Veeraraghavan (2017). Quality of Care: An Operations Perspective of Health Care Quality, In Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations.
Mor Armony, Guillaume Roels, Hummy Song (Working). Pooling Queues with Discretionary Service Capacity.
Hummy Song, Anita L. Tucker, Karen L. Murrell, David R. Vinson (2017). Closing the Productivity Gap: Improving Worker Productivity through Public Relative Performance Feedback and Validation of Best Practices, Management Science.
Hummy Song, Molly Ryan, Shalini Tendulkar, Josephine Fisher, Julia Martin, Antoinette S. Peters, Joseph P. Frolkis, Meredith B. Rosenthal, Alyna T. Chien, Sara J. Singer (2017). Team Dynamics, Clinical Work Satisfaction, and Patient Care Coordination Between Primary Care Providers, Health Care Management Review, 42 (1), 28-41.
Song H,Tucker AL (2016). Performance Improvement in Health Care Organizations, Foundations and Trends in Technology, Information and Operations Management, 9(4),1-154.
Song H. (2016). Public Relative Performance Feedback in Complex Service Systems: Improving Productivity through the Adoption of Best Practices, Manufacturing & Service Operations Management, 18(2), 299-302.
Song H, Tucker AL, Murrell KL (2015). The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay. Management Science, 61(12), 3032-3053.
Song H, Chien AT, Fisher J, Martin J, Peters AS, Hacker K, Rosenthal MB, Singer SJ (2015). Development and Validation of the Primary Care Team Dynamics Survey, Health Services Research, 50(3), 897-921.
SongH, RyanM, TendulkarS,ChienAT,FisherJ, MartinJ, PetersAS, FrolkisJP, RosenthalMB, SingerSJ (2015). Team Dynamics, Clinical Work Satisfaction, and Patient Care Coordination Between Primary Care Providers, In Proceedings of the Seventy-fifth Annual Meeting of the Academy of Management.